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Managing user feedback

User feedback is a critical signal for Microsoft to understand user experiences with Microsoft Search. Microsoft uses this feedback to improve the product experience for all users. As an admin, you can view the feedback your users submit and manage feedback policies for your organization.

Note

The Search & Intelligence Feedback portal has been deprecated. All search feedback is now consolidated under Product feedback.

How users submit feedback

As people in your organization use Microsoft Search, they may have feedback on the experience. When they click a feedback link on the results page, they can describe their experience and optionally include diagnostic data such as their query, which helps Microsoft improve the product. Feedback never includes diagnostic info for users who opted not to include it. Learn more about privacy and how we protect this data.

The feedback experience aligns with other Microsoft 365 in-product feedback experiences. Feedback policies are configured through the Microsoft 365 Apps admin center.

Review feedback

Feedback submissions appear in the Product feedback page in the Microsoft 365 admin center, filtered by Product = "Search". To see who submitted feedback, you need Global Administrator or Compliance Administrator roles. For more information, see Feedback user control.

Export feedback

You can export feedback as a CSV file for further analysis or to retain feedback data.