1,245 questions
1 answer
Complaint regarding mismanagement of my call to microsoft store support call center
I would like to start an inquiry regarding my experience with the Microsoft store call center. I have been purchasing Microsoft Surface computers for over 10 years for our business (this is our 7th), but the last one I ordered in November 2025 was with…
Surface | Surface Laptop | Performance and maintenance
asked 2026-02-03T14:14:32.8833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 50%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETK%3C/text%3E%3C/svg%3E)
Tom Kony
0
Reputation points
answered 2026-02-04T01:22:35.09+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
28,486
Reputation points MVP
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
Old Surface Pro 4. I don't have password or pin, cannot log in.
Hi, Surface Pro 4 w/i5. Purchased for wife about 2017. She passed in 2019. I don't know her password or pin. I do not need her files I guess but, I would like to use this nice unit. I've tried the factory reset several times but, it stops at some point…
Surface | Surface Pro | Install and update
3,352 questions
asked 2026-02-03T23:45:32.5366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 17%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
Don Boggs
0
Reputation points
edited the question 2026-02-04T01:21:30.15+00:00
Gérard Oomens
117.6K
Reputation points
Volunteer Moderator
3 answers
Surface RT does not recognize my microsoft password even after I reset it on the site
I have an old surface RT that would be perfect to use with my grandmother. Have not used it in years and was probably last used with old password I do not remember it. So went in to microsoft site and reset PW. Made sure device is registered to my…
Surface | Other
1,361 questions
asked 2026-02-03T00:00:59.6066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 54%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
SurfaceDummy
0
Reputation points
commented 2026-02-04T01:09:45.51+00:00
S.Sengupta
28,486
Reputation points MVP
Volunteer Moderator
3 answers
my laptop suddenly cannot detect my second monitor
I have a new surface laptop that i use daily with a second monitor but my laptop is suddenly saying it cannot detect my second monitor. how can i resolve this?
Surface | Surface Laptop | Display and screen
1,186 questions
asked 2026-02-03T19:31:46.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 23%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELP%3C/text%3E%3C/svg%3E)
Lisa Peters-Beumer
0
Reputation points
answered 2026-02-04T01:05:24.3233333+00:00
S.Sengupta
28,486
Reputation points MVP
Volunteer Moderator
1 answer
My surface laptop is updatein and stuck at Stage 2 of 2 Cleaning Up You're 0% there. How do I get out of this?
My laptop is stuck while updating windows 11. It reports Stage 2 of 2 Cleaning up. you're 0% there. How do i fix this
Surface | Surface Laptop | Install and update
856 questions
asked 2026-02-03T10:43:54.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 50%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPH%3C/text%3E%3C/svg%3E)
Peter Hancock
0
Reputation points
answered 2026-02-03T17:48:06.9666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 74%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIN%3C/text%3E%3C/svg%3E)
Ian-Ng
8,420
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Pro: Screen Flashes on transition into windows 11
The screen on my brand new surface pro flashes a brilliant all white full intensity blast every time I boot up the computer. I'm using the drivers installed on my brand new surface pro. I don't want to spend all day working on reloading drivers. Why…
Surface | Surface Pro | Display and screen
3,540 questions
asked 2025-11-07T16:08:53.87+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 80%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
Surface Pro User
5
Reputation points
commented 2026-02-03T11:48:51.23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 49%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)
v2belleville
0
Reputation points
3 answers
The Secure Boot on the Surface Laptop 5 disabled unexpectedly
Today, I turned on my Surface Laptop 5, but it crashed and asked me to enter the BitLocker recovery key. I checked and found that Secure Boot was disabled. Additionally, the model name changed to "OEMID SKU Number," and the serial number…
Surface | Surface Laptop | Install and update
856 questions
asked 2025-07-17T14:35:48.2566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 70%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Amin
0
Reputation points
commented 2026-02-03T11:37:06.1166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 51%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELR%3C/text%3E%3C/svg%3E)
Lance Rütimann
0
Reputation points
2 answers
Driver needed for Surface Hub 2 Fingerprint Reader
I need the x64 driver for the Microsoft Surface Hub 2 Fingerprint Reader for my Windows 11 Pro laptop with an Intel Core i5 processor.
Surface | Other
1,361 questions
asked 2026-01-16T06:09:15.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 22%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMZ%3C/text%3E%3C/svg%3E)
MARK ZVOLENSKY
0
Reputation points
answered 2026-02-03T09:48:33.51+00:00
S.Sengupta
28,486
Reputation points MVP
Volunteer Moderator
2 answers
pdf x won't open a pdfs that are coded
Bought pdf x and tried to use it on a coded pdf file that needs to be opened in a pdf reader. The pdf x program opened it fined but none of the coding is intact. It's just a generic pdf file. I unistalled it and tried to put Acrobat Reader on instead,…
Surface | Surface Pro | Performance and maintenance
2,264 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 95%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
2 answers
New second Screen Not working on a Serface laptop
Finally bought a new second screen. All plugged in with a HDMI to USB adapter. The screen flashes up with "No signal" and the sound on my laptop switches off. The Laptop doesn't detect another display. Can you help?
Surface | Surface Laptop | Display and screen
1,186 questions
asked 2026-01-14T13:33:38.5333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 89%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
Alice Thorogood
0
Reputation points
commented 2026-02-03T07:53:30.1966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
8,235
Reputation points Microsoft External Staff
Moderator
2 answers
Battery settings not performing as expected
Surface 6 laptop with Windows 11. The main issue is with battery management when the computer is unplugged. What I'm expecting to happen is that I can configure the setting so I can close the lid without performing a full shutdown and have the battery…
Surface | Surface Laptop | Power and battery
973 questions
asked 2026-01-13T19:27:09.4566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 46%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDC%3C/text%3E%3C/svg%3E)
Dylan Chen
0
Reputation points
commented 2026-02-03T07:53:18.28+00:00
Thomas4-N
8,235
Reputation points Microsoft External Staff
Moderator
1 answer
How to fix my microphone
My computer is brand new (about 2 months old), and I have never been able to properly use the built-in microphone. During calls and meetings, the internal microphone captures extremely low volume — people consistently report that my voice is almost…
Surface | Surface Pro | Sound and camera
688 questions
asked 2026-02-02T20:49:04.4466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 89%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECT%3C/text%3E%3C/svg%3E)
Claudia Tonasso
0
Reputation points
answered 2026-02-03T07:23:21.05+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
Norah-L
3,215
Reputation points Microsoft External Staff
Moderator
1 answer
Microsoft Journal "Please ensure you have the right permission to access this journal and try again."
I was trying to take notes in class today and when I was writing I noticed that it was a little slow. So I closed the app and when I went back to take more notes this popped up. I've been trying to get back into it after I got home, and it still doesn't…
Surface | Surface Pro | Network
905 questions
asked 2026-02-03T00:48:08.94+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 13%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Jack Camors
0
Reputation points
answered 2026-02-03T07:22:58.62+00:00
S.Sengupta
28,486
Reputation points MVP
Volunteer Moderator
2 answers
How to connect Surface Pro to 5G SA Private network (PLMN 999xx)?
I'm trying to connect a Surface Pro to a 5G network. (Microsoft Surface Pro 11 5G X1P-64-100 16/256 13" W11P PLA) The network is a 5G SA (stand alone) and it is a private network (plmn=999xx) The surface pro doesn't even try to attach. The Surface…
Surface | Surface Pro | Network
905 questions
asked 2026-01-22T12:44:16.6333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 85%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
John Fornehed
0
Reputation points
edited a comment 2026-02-02T23:45:16.3566667+00:00
Ian-Ng
8,420
Reputation points Microsoft External Staff
Moderator
1 answer
keyboard failing
too ofter my surface keyboard does not work when doing my keystrokes I is going on for too long
Surface | Surface Laptop | Performance and maintenance
1,245 questions
asked 2026-02-02T20:26:41.4166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 56.00000000000001%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEJ%3C/text%3E%3C/svg%3E)
erik jarrin
0
Reputation points
answered 2026-02-02T20:26:49.4133333+00:00
Q&A Assist
2 answers
How do I unlock my computer
My computer is locked up some body tried to hack in my computer
Surface | Surface Pro | Network
905 questions
asked 2025-12-01T14:49:09.8466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 51%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETC%3C/text%3E%3C/svg%3E)
Thomas Cherry
0
Reputation points
commented 2026-02-02T17:24:03.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 73%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
David VALENTINE
0
Reputation points
1 answer
Pressing the power button once does not switch on the laptop
I have just bought a surface laptop copilot pc 15 inch. The problem is when I shut down the laptop, I need to press the power button very long or multiple times before it shows the windows logo and starts. This does not happen in my surface laptop 3…
Surface | Surface Laptop | Power and battery
973 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 57.00000000000001%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
1 answer
Surface Go 3 says not enough space to install W 11
Hi I have cleared all temp files etc and have 18GB of free space on the SG3. I have tried to download and install Windows 11 numerious times and keep getting the message, not enough space, attached and external drive, blah, blah, blah. Recleared ever…
Surface | Surface Go | Install and update
392 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 63%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERN%3C/text%3E%3C/svg%3E)
1 answer
how do i make the cursor larger and darker?
The cursor and the display screen are the same color, with only a narrow line delineating the arrow. I spend too much time trying to find the cursor because it 'washes' in color with the display screen. Maybe it can be made larger, solid or different?
Surface | Surface Laptop | Display and screen
1,186 questions
asked 2026-02-02T00:00:43.8433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 23%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELE%3C/text%3E%3C/svg%3E)
Lynette Evans
0
Reputation points
recommended 2026-02-02T14:43:44.7533333+00:00
Barb Bowman
80,595
Reputation points MVP
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
My Surface keyboard will not pair on the newly updated computer, but will pair on another computer with windows 11
I have 2 Surface computers both running Window 11. The old Surface Pro 7+ can pair to the Surface Keyboard, but the Surface 11th edition cannot pair. The pairing ends up by saying "try to pair again" Both computers have recently been running a…
Surface | Surface Laptop | Performance and maintenance
1,245 questions
asked 2026-02-02T13:12:31.8833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 83%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENE%3C/text%3E%3C/svg%3E)
Niels Erik Mortensen
20
Reputation points
accepted 2026-02-02T13:14:19.4+00:00
Niels Erik Mortensen
20
Reputation points