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Authenticator deleted

Albert Hughes 0 Reputation points
2026-02-03T19:21:08.91+00:00

Hello,

We do not have access to our Authenticator app again as it was deleted a while back, however we have access to the emails on the account. We just need someone to help take this off, case has been opened for days now

We have raised an issue since the 26th and today is the 3rd still no response - case [Moderator note: personal info removed].

Moved from Microsoft 365 and Office | Other

Microsoft 365 and Office | Subscription, account, billing | For business | Other
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  1. Jade Ng 8,695 Reputation points Microsoft External Staff Moderator
    2026-02-04T01:49:51.3566667+00:00

    Dear @Albert Hughes,

    Good day. Thank you for posting your question in the Microsoft Q&A forum!

    Thank you for providing the ticket ID. Based on the information you shared, I was able to review the case and retrieve some relevant details.

    Due to forum policy and to ensure the security and privacy of your information, I’m unable to share these details publicly. I will instead send the relevant information to you via private message.

    Please kindly click here to check your private message and review the information shared.

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    Thank you for your precious time. I am looking forward to your response!

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