Cannot download Office apps despite having academic email

To access Microsoft 365 Education and download Office apps like Word and PowerPoint using your academic email, you need to ensure that your university is part of the program. Here are the steps you can follow:

1. Verify Eligibility: Check if your university is eligible for Microsoft 365 Education. You can do this by visiting the Microsoft education website and entering your academic email address. If your institution is part of the program, you should be able to proceed.
2. Sign Up: If your university is eligible, you can sign up for Microsoft 365 Education by using your academic email. Go to the Microsoft education products page and select "Get started" to begin the registration process.
3. Download Office Apps: Once you have signed up and your eligibility is confirmed, you can download the Office apps. Sign in to your Microsoft 365 account, and on the home page, select "Install Office" to download the applications.
4. Installation: After downloading, follow the installation instructions for your operating system (Windows or Mac) to complete the setup.

If you encounter any issues during this process, it’s best to contact your university’s IT department for assistance, as they can provide specific guidance related to your institution's setup.

References:

• How can students get a free Microsoft 365 subscription?
• Verify academic eligibility for Microsoft 365 Education subscriptions

Hello @LIBYA_FARAJ_SALEH RAHEEL,

Welcome to Microsoft Q&A Forum!

I would like to clarify that having an academic email address does not automatically guarantee access to the free Microsoft 365 Education license. Your ability to download and activate Office apps depends on whether your university has an active Microsoft 365 Education subscription and whether your account is properly licensed within your institution’s tenant.

I have also sent you a private message with additional details that relate to your account and may contain personal information. Please take a moment to check when you have time by clicking "View message"

If you have any other questions, feel free to let me know.

Kind regards,

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